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| Employer Name | ITRM Ltd | |
| Salary | ||
| Type | Full-time | |
| Location City | Sidcup, Kent | |
| Sector | IT & Telecoms | |
| Subsector | Desktop Support | |
| Post Date | 24 June 2008 | |
| Description | ITRM Ltd is IT services company providing IT Recruitment and
Technical Consultancy. Our office is fast-paced, exciting,
hardworking and most of all fun! We are looking for dynamic,
like-minded, dedicated individuals to join our team. We are internally recruiting for a 1st Line Technical Support Analyst to join our Technical Services Group. You will: • Provide 1st line IT support and customer service to all ITRM Employees & Support Clients. • Provide a customer facing front for the IT department ensuring all calls are logged and managed to resolution, using the ITRM Helpdesk Management system. • Ensure appropriate feedback is provided to customers and ensure calls are escalated in line with agreed procedures. • Assist the Technical Services Group research and make appropriate recommendations for future developments and ensure current solutions are efficiently utilised. Key Responsibilities: • Provide a customer focused 1st line support service for all IT related issues. • To assist in the provision of 1st and 2nd line support where ever possible. • Trouble Shooting/Fault Diagnosis wherever possible. • Provide advice to users and colleagues, supported by documentation as appropriate aimed at reducing frequency and impacts of incidents. • Preparation and sending of PM reports. • Assessing and processing orders for equipment and software. • Negotiating costs with suppliers. Technical Experience: • At least 1 years 1st Line support experience ideally within the following systems environments: o Desktop and Software Support o Hardware Support o Windows 95 / 98 / 2000 / NT / ME / XP o Microsoft Office 95 / 98 / 2000 / XP o Advanced Word, Excel, PowerPoint, Publisher, Visio 2000 o Email: Outlook, Outlook Express o Installation and configuration of PC Software & hardware. o Windows 2003 server & Microsoft Exchange 2003 Server Administration If this sounds like you, apply now! ITRM Ltd is an equal opportunities employer |
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