 |
 |
 |
 |
|
||
| Employer Name | Morgan Levy | |
| Salary | ||
| Type | Contract | |
| Location City | Germany | |
| Sector | IT & Telecoms | |
| Subsector | Systems/Network Admin | |
| Post Date | 04 June 2008 | |
| Description | Service Desk Analyst ==================== • Good interpersonal and communication skills • Customer service orientation and ability to work in a team • Excellent Softskill, Communications skills(Voice & Email) to handle global customers – German ( Primary) and English( Very Critical for German Support) • Should have written communication capability in German and English • Strong keyboard skills • Ability to perform in adverse situations Skills: 1. Trouble shooting skills and experience in handling Exchange, UAM, PWD resets and Lotus Notes environment 2. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) 3. Troubleshooting skills on VPN connectivity, dial up , wireless routers 4. Knowledge on active directory, domain controllers etc 5. Exposure to password reset tools 6. Troubleshooting experience using remote control tools Certifications: 1. Certified professional on windows operating systems and networking Key skills required: (in the order of priority) 1. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) 2. Troubleshooting skills on VPN connectivity, dial up , wireless routers 3. Knowledge on active directory, domain controllers etc 4. Exposure to password reset tools 5. Troubleshooting experience using remote control tools 6. Knowledge and experience on both Exchange and Lotus notes environment. |
|
|