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| Employer Name | Unicom | |
| Salary | £13k - £15k + bonus + 2 pay reviews per year | |
| Type | Full-time | |
| Location City | South Manchester | |
| Sector | Customer Services | |
| Subsector | Account Manager | |
| Post Date | 01 February 2012 | |
| Description | Salary: £13k-£15k per annum Benefits: Performance related bonus, 2 pay reviews per year and up to 33 days paid holiday Job Type: Permanent Hours: Monday to Friday, 9am – 6pm. Location: Based at our Head Office branch, Northenden, South Manchester. The Company Employing over 500 people throughout our 11 regional offices, Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market, with an annual turnover of over £60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100, Fast Track 100 and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles and directory enquiry services to over 90,000 business customers. Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for all roles. The Role Key duties of this role will involve calling business customers to chase in all outstanding monies via direct debits, credit/debit cards, cheques and BACS, resolving any payment disputes that have lead to non-payment. Where customers have failed to pay by our standard direct debit terms, you will investigate the reasons for this, re-iterate the benefits and overcome any objections to paying by Direct Debit with a view to re-instating their Direct Debit for future payments. You will investigate any claims of financial difficulties and negotiate sufficient payment plans where appropriate. It will also be your responsibility to ensure that customer accounts are escalated properly to the suspension / ceasing of services, ensuring that customers are aware of the consequences of non-payment throughout this process. This role gives an excellent opportunity to join a company that can offer genuine career progression and excellent development prospects. Skills and Experience Required • Excellent communication skills • Must be able to develop good working relationships with business customers • Strong organisational skills • Experience in collecting debt or a targeted call centre is advantageous however we will consider transferable skills from other previous roles • Ability to work in a fast paced environment a must • Ability to think innovatively • Strong minded and professional • Able to negotiate and influence confidently at all levels • Self motivated, with a positive approach to targets • Confident telephone manner and ability to build rapport • 2nd language advantageous although not essential Benefits • Personal Incentive Bonus Scheme (Up to 10% salary bonus per year) • Two salary reviews per year • Up to 33 days holiday a year • Excellent promotional opportunities for motivated individuals • Additional incentive schemes • Full and comprehensive two week introductory training in the role • Continued training to help develop skills and abilities • Training Support Scheme • Work for an Investors in People accredited company • Regular subsidised social events • Modern, open plan, air conditioned offices |
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