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APPLICATIONS SUPPORT TECHNICIAN SAP SYSTEM ADMINISTRATION AND A NUMBER OF STAFF MANAGEMENT RESPONSIBILITIES.
Employer Name The Business Connection
Salary £28,000
Type Full-time
Location City Chester
Sector IT & Telecoms
Subsector Systems Manager
Post Date 24 June 2008
Description Purpose of Role:

• The company has recently implemented SAP BPC (formerly OutlookSoft forecasting, budgeting and reporting)
• This is a new role created to take over the support from the project team and ensure adequate knowledge transfer occurs between the project team and the support team
• The role sits within the existing commercial systems’ support team which provides support for the Group’s finance and HR / Payroll systems.

Key Responsibilities:

1. In the short term to ensure knowledge transfer of processes, procedures, known issues and tasks, from the project team into the support team
2. Manage the SAP BPC servers (including web servers, database servers, reporting, run-time servers etc) in a Active Directory environment, ensuring that each server has 100% uptime
3. Troubleshoot problems with networks, client installs and user reported issues
4. Undertake 1st / 2nd line user support; ensuring issues are passed to the relevant person within TM or to the vendor
5. Monitoring system logs and activity on all servers and devices
6. Providing internal and external auditors with assistance and support as required and having a pro-active approach to system security and management
7. Work closely with other staff engaged in similar functions in the same physical location or as part of a virtual team, providing cover and support as necessary
8. Attending and actively participating in weekly (or as required) meetings

Key Skills Required:

1. Strong experience of Systems Administration role working in Windows Server 2000/2003 and MS SQL Server 2000/2005
2. Demonstrable experience of supporting a BPM package (e.g. OutlookSoft, Cognos, Hyperion, Business Objects) and working knowledge of the architecture and structure of BPM systems
3. Working knowledge of Visual Basic Script
4. Working knowledge of Internet Information Services 5.x and 6.0

Other Skills:

1. Exposure to ERP systems
2. Some accountancy knowledge would be an advantage
3. Report writing skills (e.g. Crystal, Impromptu etc)
4. Unix skills and / or JavaScript Ability
5. Effectively communicate issues and resolutions to all levels of the
organization


General:

1. Educated to degree level or equivalent
2. Mobile, able to travel within UK
3. North-West based, to work in Chester city-centre
4. Able to work independently, be self motivated and resourceful
5. Salary negotiable based on experience and skills


Hours: 09.00 – 17.00 Monday to Friday with ad hoc out of hours work and some travel between sites

Location: Chester City centre but initially London Canary Wharf for two weeks - all expenses paid for



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